Shipping Policy
Processing Time
All orders are processed within 2–5 business days (excluding weekends and holidays) after receiving your order confirmation email. You’ll receive another notification when your order has shipped.
Estimated Delivery Time
Shipping times vary by location:
- USA: 5–12 business days
- Canada, UK, Europe: 7–15 business days
- Australia, Asia: 10–20 business days
- Rest of the World: 12–25 business days
Please note: Due to high demand or customs delays, delivery times may vary.
Shipping Charges
Shipping is calculated at checkout based on your order size and location. Some promotions may offer free shipping.
Order Tracking
You will receive a tracking number via email once your order has been dispatched. You can track your order at any time using our tracking page.
Return & Exchange Policy
We want you to love your purchase! If something isn’t right, we’re here to help.
Return Eligibility
We accept returns or exchanges within 30 days of delivery if:
- The item is unused, unwashed, and in its original condition
- You contact us first at support@prestigra.com with your order number and reason
Non-Returnable Items
- Items marked Final Sale
- Customized or personalized items
- Gift cards
Return Process
- Email us at support@prestigra.com with your order details.
- We’ll provide a return address and instructions.
- Customers are responsible for return shipping unless the item is damaged or incorrect.
Refunds
Once we receive your return and inspect the item, we’ll notify you about the status of your refund. If approved, your refund will be processed to your original payment method within 5–7 business days.
Questions?
For any questions or concerns, please reach out to us at:
support@prestigra.com
Or visit our Contact Us page